How We Work
the steps we take
At GSS we ensure your service levels are the very best possible at every step of the way …
site visit
- Ensuring we have covered all client service requirements and other key considerations in line with your business sector.
Health & Safety
- Operations Manager responsible for all aspects of site health and safety training and safeguarding of all operatives.
proposal
- Including our company profile, client specific programme of works, quotation, company terms & conditions and policies.
audit
- Operations Manager is responsible for service delivery standards. Audit findings are recorded via i-Pad portal system.
account
- Operations Director oversees account servicing at top level, supported by a dedicated Operations Manager on the ground.
review
- Service delivery audits monitored / reviewed by Ops Director. Information / data analytics available for client review.
operations
- Operations Manager is responsible for day-to-day client communication / support and management / welfare of site operatives.
action
- Pro-active action taken to revise service delivery if required - from site operatives through to Account Director level.