the steps we take
At GSS we ensure your service levels are the very best possible at every step of the way …
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site visit
- Ensuring we have covered all client service requirements and other key considerations in line with your business sector.
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Health & Safety
- Operations Manager responsible for all aspects of site health and safety training and safeguarding of all operatives.
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proposal
- Including our company profile, client specific programme of works, quotation, company terms & conditions and policies.
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audit
- Operations Manager is responsible for service delivery standards. Audit findings are recorded via i-Pad portal system.
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account
- Operations Director oversees account servicing at top level, supported by a dedicated Operations Manager on the ground.
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review
- Service delivery audits are monitored and reviewed by Operations Director. All information available to client for review.
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operations
- Your assigned Operations Manager is responsible for day-to-day client support and management / welfare of all site operatives.
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action
- Pro-active and reactive action taken to revise service delivery if required – from site operatives through to Account Director level.
